Terms of Service

By booking ResetHQ for rubbish removal services, you agree to the following terms.

1. Minimum Charge

Our minimum job charge is $300 (incl. GST). This applies to all bookings to cover vehicle running costs, labour, and disposal fees.

2. Pricing & Quotes

Quotes are estimates based on the volume and type of rubbish described. If the actual volume or weight significantly exceeds the description, we reserve the right to adjust the price. We will always discuss this with you before proceeding.

3. Payment

Payment is due upon completion of the work unless prior arrangements have been made. We accept bank transfer or cash. Late payments may incur additional fees.

4. Cancellations

We request at least 24 hours' notice for cancellations. Cancellations made within 24 hours of the scheduled time may incur a cancellation fee.

5. Customer Responsibilities

You must disclose if your load contains hazardous materials (asbestos, chemicals, etc.). You are responsible for ensuring safe access to the property.

Items We Cannot Remove:
For safety and regulatory reasons, we cannot remove:

• Asbestos or suspected asbestos
• Large quantities of chemicals, fuels, oils, or solvents
• Explosives, ammunition, or firearms
• Medical or biohazard waste
• Certain industrial or pressurised gas cylinders

If you're unsure about an item, contact us before booking. If we arrive and discover prohibited items not disclosed during booking, we reserve the right to refuse service and may apply a call-out fee.

6. Liability

ResetHQ carries public liability insurance. We take great care when working on your property, but we are not liable for pre-existing damage or damage caused by the removal of items you have requested us to move.

7. Ownership

Once items are removed from your property, ownership transfers to ResetHQ. We will sort items for donation, recycling, or disposal at our discretion.