Frequently Asked Questions

How much does it cost?

We price by volume. Our minimum charge is $300 (incl. GST), which covers the truck, labour, and standard disposal. An average full trailer load is between $1,200–$1,600.

Why is there a $300 minimum?

This ensures we can operate a professional, insured business with high-quality staff and responsible disposal practices on every job, no matter the size. It covers vehicle running costs, loading labour, and transfer station fees.

How does payment work?

We provide a quote before booking. Once you accept, we send a $300 booking fee invoice to secure your appointment. The remaining balance is invoiced after the work is completed, with 30-day payment terms. For jobs under $300 (our minimum charge), the full amount is the booking fee.

What do you take?

We remove furniture, appliances, general household rubbish, garden waste, garage clutter, and renovation debris. We handle the lifting and loading.

Do you recycle?

Yes. We sort every load. Metal, cardboard, glass, and rigid plastics go to recycling. Usable goods are donated to Whangārei charities. We prioritise keeping items out of landfill wherever possible.

Do I need to be home?

Not necessarily. As long as we have clear access and instructions, we can carry out the work and send you an invoice upon completion.

What areas do you service?

We work across Whangārei and surrounding Northland areas, including Kamo, Onerahi, Tikipunga, Maunu, Riverside, and rural surrounds.

Do you take hazardous items?

For safety reasons, we cannot take asbestos, large quantities of chemicals/paint, or biohazards. See our Additional Costs & Exclusions page for details.

Do you work inside or do I need to bring things outside?

We work inside your Whangārei home. You don't need to move anything to the kerb or driveway. We handle all the lifting and loading from wherever the items are.

How soon can you come?

For smaller jobs, often within 2–3 days. For downsizing and estate clearance, we usually start within a week. If you're facing a deadline, let us know — we'll do our best to accommodate urgent situations.

What happens if you find something valuable or personal?

We set aside anything that looks personal, sentimental, or valuable (photos, documents, jewellery). If you're not on site, we'll contact you before proceeding.

Do you work over multiple days?

Yes — especially for downsizing and estate clearance. Some jobs are better staged over several visits rather than rushed into one day.

Still have questions?

Call or message us — we’re here to help you figure out the next step.